How Do I Pay My Rent?

Rent is due the 1st day of each month, per the lease. Since your 2nd month's rent is prorated according to the lease start date we suggest doing a one-time payment for that month and then program recurring payments to start the first day of the 3rd calendar month of your lease or, if you prefer, you can make a one-time payment each time.

To make or schedule payments you first need to set up your payment account information.  

First, access your Tenant Portal and go to the "My Payments" tab. The "My Payments" page allows you to set up an online payment account, make a payment, and set up an automatic payment schedule.

Setting Up an Online Payment Account

You will be able to set up an online payment account and pay your rent online through direct deposit. First, you need to set up your automatic checking account (E-Check):

  • Click My Payments and then select Payment Accounts from the drop-down list.
  • Click the Add Payment Account button and add the Payment Account with the information.
  • When the Edit Payment Account button is present, click it to update your payment account ID information.
  • Then enter the banking information for the account and enter your billing address.
  • The system verifies that the routing number is an active routing number. Always double-check the account number to make sure you have entered the correct information. Incorrect information can result in a returned check. 
  • Click the Save button.

Making a One-Time Payment

You can make a one-time from one of your online payment accounts.  To make a one-time cash payment, you can use the RentMoney feature (see the related article for more details).

Note that online transactions can take up to 5 business days to process, depending on the transaction type.

When you make an online payment, the information that is shown to you and the way you make the payment can vary, depending on your account and the way the management company has set up online Payments. You may see some or all of the following features:

  • Minimum Payment: If you have an open balance, you may not be allowed to make a partial payment. In this case, you will see a Minimum Payment amount on the payment page.
  • Convenience Fee: If your management company charges a convenience fee for online payments, you will see the fee amount displayed beneath the Amount field.

Click Make One-Time Payment.

The Select Payment Method page opens. Select a payment method from the ones available. 

Click Continue.
If you selected E-Check but you have not set up an online payment account for that method, the New Payments Account page opens, follow the steps outlined.

If you selected E-Check or a credit card and you have already set up an online payment account for that method, the Make One-Time Payment page opens and the information for the account is automatically provided.

Schedule Recurring Payment:

The Tenant may setup Auto ePayments through their Portal by doing the following:
1. Login to Portal.
2. Hover across My Payments
3. Click Schedule Recurring Payment.
4. Complete the ePayment Information.
5. Click Next.
6. Fill out the "Confirm Payment Amount".
7. Click Save.

Note: Tenants can set up more than one auto autopayment on their lease if needed. 
The start date of the auto ePayment cannot be set on the current date if you want the system to pull it out on the same day. 

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